About us

First things first:

We want to use this opportunity to give heartfelt thanks to our customers for the trust they put in us. All products offered by us are originals, we do not sell bootlegs or unlicensed items.

Delivery times:

Unfortunately, it is not possible for us, to hold all items in stock at all times. Although we are trying to keep our inventory lists as comprehensive as possible, we may have to order the item you requested. As shipments from Japan and Korea may take between three and eight weeks, and the search for old or limited items may take some weeks more, imports from Japan may have delivery times of several months. We appreciate your kind understanding in this matter. In general, we will try to order any item, even if you do not find it on our webpage. If you are looking for a specific item not listed on our website please do not hesitate to ask, you can make the search easier for us if you have the complete name and if possible catalogue or ISBN numbers.

Pricing:

All quotations of prices are subject to changes and errors. All information is supplied without liability. As we import many of our items, slight changes in pricing are unfortunately always possible.

Payment:

Customers from Germany can pay by bank collection, credit card and cash on delivery. Customers outside Germany can pay by credit card or bank tranfer.

Availability:

As stated above not all items are always in stock. If you need anything urgently or at a specific date please contact us and ask for availability. Our staff will be happy to help you.

Cancellations:

If you want to cancel or change your order you can do so by e-mail or fax. Please not that this is not possible by phone.

Contact:

You can contact us by phone +49 89 346986 or by e-mail: neotokyo@neotokyo.de.

Proof of age:

We need a completely legible copy of your identity card or passport which confirms that the purchaser is at least 18 years of age in order to ship the following items:

  • Import DVDs
  • Import Blu-ray Discs

Please verify this copy with your legally binding signature.
Transmission via Fax: Front and back of your identity card. Please set your fax to highly accurate photo transmission
Transmission via e-mail: Front and back of your identity card. Pictures in jpg-format.
Of course, it is also possible to send us the copy via normal mail.

Please visit our shops in Berlin & Munich!

Neo Tokyo Berlin

Schoenhauser Allee 188
10119 Berlin
Tel.: +49 30 5471 3377
E-mail: berlin@neotokyo.de

How to find us:

Take underground line U2 to station “Rosa Luxemburg Platz”. The entrance to the shop is close to Torstrasse.
Opening Hours:
Mo - Fr: 11:00 - 19:00
Sa: 11:00 - 18:00

Neo Tokyo Munich

Haimhauserstr. 3
80802 Muenchen
Tel.: +49 89 346 986
E-mail: neotokyo@neotokyo.de

How to find us:

Take underground line U3 or U6 to station “Muenchner Freiheit”. From there it’s only about 100 meters to our shop in Haimhauserstrasse.
Opening Hours:
Mo - Sa: 11:00 - 18:30